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A few life lessons that first-responders learn quickly
By Andrew Pollack on 05/14/2008 at 09:50 AM EDTFirst responders, medical interns, and all such learn a few things that translate well as good advice for everyone. Some require a little more imagination to adapt as regular life rules, while others are going to click right away when you read them.
1. It's not your emergency. Calm Down.
2. Calm and Panic both spread quickly. Which will you be?
3. Don't skip meals. The alarm goes off when you're least ready.
4. Don't hold off going to the bathroom - see rule #3.
5. Slow down. Don't create your own emergency while trying to respond to someone else's.
6. Never eat more in one sitting than your mask will hold.
7. Don't plan a day waiting for what might happen. It won't.
8. Anything can happen to anyone at any time. The question is, what will you do when it does?
9. Try before you pry (referring to forced entries on doors that were unlocked).
10. If everyone goes home safely, it was a good day.
re: A few life lessons that first-responders learn quicklyBy Timothy Briley on 05/14/2008 at 11:31 AM EDT
Nice list. In IT, we really need to pay attention to #5.
re: A few life lessons that first-responders learn quicklyBy Peter Smith on 05/14/2008 at 11:56 AM EDT
Number 2 is very valid, I've seen many times on site that, when it hits the
fan, staying calm and clear has a big impact with customers.
We've all seen user panic - "the system has lost my document", "my attachments
are all missing", "I'm not receiving as much email as I should" etc. The trick
is to drill down to specifics and not get caught up in the hype.
Of course, this is easier for me to do now then when I was a young 1st line
support person :-)
fan, staying calm and clear has a big impact with customers.
We've all seen user panic - "the system has lost my document", "my attachments
are all missing", "I'm not receiving as much email as I should" etc. The trick
is to drill down to specifics and not get caught up in the hype.
Of course, this is easier for me to do now then when I was a young 1st line
support person :-)
re: A few life lessons that first-responders learn quicklyBy Devin Olson on 05/20/2008 at 10:36 AM EDT
Excellent life lessons for everybody (although #6 is, for most of us,
allegorical).
I'm printing these out an posting them on my office* wall.
BTW, have I told you how much I dig your comments interface? Very nice work my
friend, very nice indeed.
-Devin
*office = brewery
allegorical).
I'm printing these out an posting them on my office* wall.
BTW, have I told you how much I dig your comments interface? Very nice work my
friend, very nice indeed.
-Devin
*office = brewery
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