Andrew Pollack's Blog
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Choosing a credit card company for how they do business
By Andrew Pollack on 03/16/2004 at 10:20 PM EDTI'm switching credit cards too -- dropping my American Express card and going to use exclusively a card from MBNA. Why? MBNA employs thousands of people within a hundred miles of me, and many more in places around the U.S. for their massive call centers, while at AMEX all I get is a disinterested and heavily accented person in India who doesn't seem to have the slightest interest in going any further than his scripted answers.
Not all outsourcing has to be bad, but when you're doing something as a way to save the most money possible -- when you're treating people like cattle -- you get exactly what you pay for.
well, maybe not cattleBy Ed Brill on 06/23/2004 at 11:21 AM EDT
you know, in India, the cow is sacred.
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